The aim of the complaints channel is to receive and deal with complaints regarding irregularities or breaches of the law committed by employees or companies.
It is a confidential communication channel enabling AGRANA FRUIT MEXICO customers, suppliers, etc., to raise their concerns about ethical behavior and compliance with the law.
The channel is open to any possible irregularity or breach related to bad financial, accounting, or commercial practices, or regulatory non-compliance committed by employees or companies.
Complaints will be received by members of the Compliance Unit, with the purpose of managing the allegations, conducting the investigation into the allegations, taking all relevant corrective measures, and, if necessary informing the result of said procedures.
The complaints will be treated as anonymous and all data will be dealt with confidentially according with the law, and will be not disclosed to any third party unless this proves indispensable for the investigation of the allegations.